Thousands face outage as mobile internet, network signal disrupted

A majority of users (73 per cent) reported facing issues with both voice and data service, while another 15 per cent of users reported not receiving a signal on their phones and 12 per cent users reported not being able to access the internet via mobile data, as per Downdetector, an outage tracker that mostly relies on user reports and crowdsourced data.

Airtel outages reported in the last 24 hours. (Screenshot: Downdetector)

A total of 3,600 people submitted reports to Downdetector about being impacted by the outage so far. Based on Airtel India’s response, it appears that the downtime is limited to users in the Delhi-NCR region.

“Our customers from Delhi-NCR are experiencing some voice calling issues for the past hour or so. Significant part of the issue has already been resolved and our engineers are at work to resolve this fully. We deeply regret any inconvenience,” an Airtel spokesperson told The Indian Express in a statement.

Jio, Vodafone-Idea networks down?

A growing number of Jio and Vodafone-Idea (Vi) users have also reported facing issues with their respective telecom service provider. But the number of Jio and Vi users that appear to be impacted by the outages is considerably smaller than that of the Airtel outage, as of the time of writing.

Based on user reports, the Jio outage seems to have begun at roughly the same time as the Airtel network disruption, as per Downdetector. Most of the Jio users (around 52 per cent) appear to be experiencing issues with the telco’s mobile internet services, with 30 per cent users reporting an outage of Jio Fiber, and 17 per cent users stating that they are not able to receive a signal on their phones.

Jio outages in the last 24 hours. (Screenshot: Downdetector)

Vodafone-Idea (Vi) users, on the other hand, reported that mobile internet services have been largely affected. The Vi outage appears to be spread across several parts of the country including Delhi, Mumbai, Pune, Chennai, Bengaluru, Gurugram, Jaipur, and Kolkata.

Vi outages reported in the last 24 hours. (Screenshot: Downdetector)

(This is a developing story and will be updated with more details.)